RETURNS & WARRANTY POLICY
Please email us at sales@corrycycles.com.au for further instructions.

WARRANTY
All goods supplied by Corry Cycles Pty Ltd are covered by the normal manufacturer’s warranty. If an item has failed, and you believe it to be a genuine claim for warranty, please contact us immediately. If it is found that the claim is genuine, and is covered by the manufacturer’s warranty, the item will be repaired or you will be supplied with a replacement product as per the manufacturer’s warranty policy.

Certain products may need to be returned to the manufacturer/distributor for a warranty inspection before a course of action can be decided. In some cases, depending on the type of product and the fault at hand, a repair will be made rather than the product being replaced. Please do not assume that your product will be replaced. We will endeavour to return your product as quickly as possible. If there is a delay due to the nature of the repair, or a delay beyond our control, we will inform you and do whatever possible to limit the turnaround time of your product. Please bear in mind that the warranty procedures vary from brand to brand, and from distributor to distributor. For more information on the warranty aspects of your product, please visit that manufacturer’s website.
SHIPPING INFORMATION
DELIVERY METHOD
Please provide a delivery address where you will be located during the day. If you will not be at home, we suggest you supply your office or workplace. In the situation you cannot be located, a note will be left with options for re-delivery or for pick up from your nearest depot. Orders are shipped using a selection of couriers, as well as Australia Post. If you are having difficulty with receiving your delivery, email us at sales@corrycycles.com.au.

$10 SHIPPING OFFER PROMOTION
Receive $10 shipping for online purchases*. The $10 shipping offer is automatically added to the order at the checkout.
*Bulky items (car racks, baby seats, indoor trainers, etc) and bikes are excluded from the $10 shipping offer. The bulky shipping price will be automatically added to the order at the checkout. Bike orders for customers located within the local zone (200km radius) from Corry Cycles Mackay store can select pick-up at the check out. Phone orders are welcome for bike orders if outside of the local zone for arranging the collection of bikes.
PO Boxes are not accepted by some of the couriers we use to provide our Standard Freight options. If you put a PO BOX as your delivery address the goods will be returned to sender by the courier.
*Online orders only. Excludes bulky items. Please phone for a shipping quotation.
ESTIMATED DISPATCH & SHIPPING TIMES
Most orders are processed and dispatched within 48hours of the order being placed. Delivery times can vary depending on the size of the items ordered, with bulky goods taking longer than smaller items. The below delivery estimates* are calculated from time of dispatch:

Brisbane area: 2 – 3 business days
Sydney: 3 – 5 business days
Melbourne: 3 – 7 business days
Other regional centres: 2 – 7 business days
South Australia, Tasmania, ACT: 3 – 7 business days
Western Australia/NT: 7 – 10 business days
Other rural/remote destinations: 7 – 10 business days
*During peak order times delivery times may take longer due to courier delivery loads.
BIKE PURCHASES – LOCAL PICK-UP IN-STORE
Selected bike models are available for online purchase and in-store. This means you can ensure the exact size, model and colour you want will be waiting and ready to ride out of your local store. Simply select Pick-Up in the ‘Shipping Options’ section of the checkout. You will receive a notification from the store within 24 hours confirming you order and advising when your bike can be picked up. This will be no more than 7-14 business days from when you place your order depending on warehouse location. Please note if you have ordered accessories that require fitting to the bike, you will be able to arrange this on the same phone call.

SHIPPING OF BIKES
Please note that due to supplier restrictions, many bike brands cannot be delivered to your door. PICK-UP is an option on selected bikes (for customers located within a 200km radius from Corry Cycles Mackay) – this allows you to buy your bike online, and collect it at Corry Cycles Mackay.

RESTRICTIONS
Online shopping at Corry Cycles offers delivery within Australia only. Some items due to State, Territories and National legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles. Packages do not ship from our Corry Cycles on Public Holidays. Please allow additional delivery times of up to 5 business days, if your order is placed within two days prior to any of the above public holidays. Please note that orders placed after 11:00am on a Friday may not be despatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.

DELIVERY DELAYS
If a product needs to be placed on back order to fulfil your request or is delayed beyond our control, we will notify you by email. If this occurs you will have the option to request a refund for the affected items.

NON-DELIVERY OR LOST PARCEL
If you require our assistance, please contact us at sales@corrycycles.com.au and we will help facilitate your enquiry. In most circumstances direct contact between yourself and the shipping provider will result in the most efficient resolution.

DAMAGED ITEMS
If an item arrives to you damaged, contact us sales@corrycycles.com.au

RETURNS
Please refer to Refunds and Returns Policy for more information. Returns must be lodged with Corry Cycles within 30 days of successfully receiving your item. Customers will be responsible for the return shipping and handling charge. Any product must be unused, in their original received condition, including all tags, accessories and packaging. You need to send the original or a copy of receipt with your order. In the event that your product is lost in transit, Corry Cycles will not be held liable and therefore recommends that you send all returns via Registered Post. We ask that you allow 7-10 business days from the day we receive your return for your return to be processed.